Kalkine takes individual privacy very seriously. We are also aware of the threats to your security and privacy on the Internet. Please take a few moments to review the steps that Kalkine takes to ensure your privacy and security while giving you the best possible customer service as you use our websites.
How and what personal information is collected?
We collect your personal information (e.g. your address, contact details, and credit card details) when you place an order with us or when you contact us about your subscription or our other services. When you place an order, we will provide a secure (SSL, encrypted) connection and require you to submit only the information needed to complete and fulfil your order. This may include and is not limited to your name, credit card details, email address, mailing address and phone number. Only our authorised group employees will have access to this information.
We conduct banner advertising on various websites where individuals put their details (First name, Last name, e-mail address and phone number). Information collected via these advertising campaigns is used to generate sales and gather useful marketing information. Our sales team will make direct sales telephone calls to individuals who have shown their interest in our products and services via different banner advertisements with the objective of making sales. We call our existing subscribers to re subscribe them to our services. By submitting their information an individual agrees to the marketing and sales initiatives. We would be sending e-mails to individuals who have shown interest in our products and services about services offered by us.
You can update your personal information by contacting us.
Cookies are small files placed on your computer by a web page when you visit it. They can be used to store all sorts of useful information to make your next visit easier and more convenient, but some people are uncomfortable not knowing what information is in a cookie.
When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the Web Beacon resides (the URL).
Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.
Who can access my personal information?
Only authorised group employees of Kalkine have ongoing access to any information you provide. We may turn over any pertinent information to any law enforcement agency or regulator that has a demonstrable right and takes the proper steps to access it. We may also be required to provide access to records containing your personal information to our lawyers, accountants, auditors and other third parties (such as but not limited to I.T. providers) who provide services to us or act on our behalf, for the purposes of giving effect to the services you request from us or as necessary to conduct our business.
Where your personal information is disclosed to third parties, we will ensure that those third parties have privacy policies broadly equivalent to our policy.
If you inquire about one of your subscriptions, we may ask you to submit some additional information only to verify your identity. Remember, in this case we only ask you to confirm information you have already given us.
You have the right to contact us and ask what information we may hold about you. Before you can obtain access to any information held by Kalkine about you, your identity will first need to be verified.
What if some of the information held is incorrect?
We endeavour to keep all information about you up-to-date. If you believe any information held is incorrect, please contact us at [email protected]
Consent to use and disclosure of your personal information
By subscribing to a Kalkine service you consent to being sent news and offers related to your subscription or that may suit your interests by Kalkine, related companies and carefully selected organisations. On occasion and if you have given your positive consent, Kalkine may use your mailing address for direct marketing purposes. If at any time you do not wish your mailing address to be used for direct marketing or receiving news and offers from carefully selected organisations please contact us directly by email, post or phone. It is a requirement that all newsletters, updates and special reports be sent electronically. If you no longer wish to receive these services, you may cancel your subscription at any time.
We will never share or sell your email address to third parties for marketing purposes. We may occasionally send you advertisements, but they will come from or be related to the e-letter where you signed up.
You may unsubscribe at any time by post, by phone, or by clicking the unsubscribe link at the bottom of each email.
Where is your personal information stored?
We will transfer your Personal Data to countries located outside of the European Economic Area (the EEA), including to Australia, US and India which have different data protection standards to those which apply in the European Economic Area. This may happen when our servers, suppliers and/or, service providers are based outside of the EEA. The data protection laws and other laws of these countries may not be as comprehensive as those that apply within the EEA, we will take all steps to ensure that your privacy and confidentiality rights are respected.
We keep your personal data for five years after our contractual arrangements have terminated as required by our regulator. In addition, we may also store information for our research purpose to improve our services.
You can ask us to:
- provide a copy of your personal information;
- correct your personal information;
- erase your personal information but we will only honour such request where this policy otherwise permits us to do so; and
- restrict processing of your personal information.
You can also object to some processing of your personal information, including in relation to direct marketing and where we process your information for research purpose. If you want to exercise any such right, kindly contact us at [email protected]
If you are concerned about an alleged breach of privacy law or any regulation, you can directly contact us. If you are further not satisfied with the way in which Kalkine has resolved your issue, you have the right to complain to the data protection authority in your country.
For the purpose of the “Data Protection Law”, the data controller is: Kalkine Limited Company No 07903332